FAQS
General Questions
What areas do you serve?
We are based in Martinsburg, WV, and serve the surrounding areas in West Virginia and parts of Northern Virginia. If you're unsure whether you're in our service range, feel free to contact us.
Are you licensed and insured?
Yes. We are a fully licensed and insured general contracting company, which means you're protected from liability and we're held to a professional standard.
Services & Process
What types of jobs do you take on?
We handle kitchen and bathroom remodels, door and window replacements, drywall, basement finishing, and more. We also take select commercial buildouts and maintenance contracts
Do you offer free estimates?
Yes, we offer free consultations and detailed estimates on most projects. For complex or emergency jobs, a diagnostic or short-notice fee may apply.
What's your typical process for a new project?
We start with an in-person or virtual consultation, followed by a written estimate. Once approved, we schedule the work, assign our crew, and keep you updated throughout the job until final walk-through.
Pricing & Payments
How is pricing determined?
Every job is different. We base our pricing on the scope of work, materials required, and complexity. We provide clear, itemized quotes - no hidden fees.
Do you require a deposit?
Yes. Most projects require a deposit to secure materials and schedule labor. The remainder is typically paid in phases or upon project completion.
Do you offer financing?
While we don't currently offer in-house financing, we plan to offer this soon. In the meantime, we can refer you to trusted financing partners upon request.
Warranty & Support
Do you guarantee your work?
Yes. We offer a 1-year workmanship guarantee or 1 callback, whichever comes first. If an issue arises related to the work performed, we'll return to address it at no cost.
What if I have an issue after the job is completed?
If the issue is related to our work and falls within the warranty terms, we'll resolve it promptly. If it's unrelated, we still offer discounted service rates for returning clients.
Urgent Work & Emergencies
Can you handle emergency repairs?
Yes. We offer emergency repair services for issues like broken doors, water damage, and urgent safety concerns. A short-notice or emergency response fee may apply based on location and timing.